Contact Information :
When emailing us about price inquries please provide the following information:
-Date needed (remember-we need at least a week!)
-Number of servings.
-What you like/dislike about the photos you've attached.
**Please remember that our cakes are not typical standard cakes you can get at grocery stores, and therefore the costs reflect that. We bake our cakes to order and from scratch and pride ourselves in our work and reputation for excellent creative designs.
Prices may change due to unforseen difficulty of design. We CANNOT recreate a copyrighted character (Disney, Nickelodeon, Marvel, etc). Images must be purchased or toys used. This is not negotiable.
Emailing from this site is purely for inquiries and not ordering. If you have a photo of a design you'd like to submit for us to price please use the following email instead: Twentyonecakes@gmail.com (copy and paste that address.)
When emailing us, please check your SPAM folder periodically for a reply. Sometimes our reply emails end up there. If you have not received a reply after 48 hours (during the week) please call our shop! (You should receive an auto response saying your email went through, but we get busy and may not see your email until after hours or the next day.) Emailing us does not confirm your order. You must call the shop and verbally confirm your order and all orders must be paid in advance.
All cakes are custom ordered and require prepayment. We appreciate at least 14 days notice on custom cake orders and 7 days notice on custom cupcake orders. Orders for Tuesdays must be placed the previous Saturday. We will not be able to receive orders on Sundays and Mondays. Rush order fee may apply to orders requested within 24 hours of pick up time for cupcakes, and 48 hours for cakes. Some designs aren't feasible in short time frames so please make sure all photos and designs are submitted and confirmed at least 7 days prior to pickup. (During busy times such holidays and graduation season, 3 weeks or more maybe be necessary to reserve your date.) Please contact us for more information about ordering a cake, cupcakes, or other bakery item, or to register for one of our classes.
We are currrently not taking on anymore wedding deliveries for 2019. If you can make arrangements to have your cake/cupcakes picked up please contact us for pricing and consultation information.
Business Hours :
- Tuesday - Friday : 11am to 6pm
- Saturday : 11am - 5pm
We periodically check our email before and after store hours, and will reply as soon as we can. Again, technology can be very finicky, so if you've not received an email back, check your SPAM folder or call the shop. Because we're measuring, mixing, and dealing with oven timers in the mornings, we don't typically answer the phones prior to 11am. So, please leave us a message.
Closed July 4th, Thanksgiving Day THROUGH Tuesday, Christmas Eve, and Christmas Day THROUGH New Years Day.